Computer User Support Specialists

I found the environment to be quite relaxing. It is a 9-6 work day with 1 hour of lunch that you can take whenever (as long as everyone doesn’t all go on lunch at once). The day would begin with setting up laptops for imaging. After the setup, we would go on to different tasks such as supporting ...

Outlook was a huge need. Microsoft Office products like Word and Excel are valuable. Printer issue diagnostic knowledge. Some command prompts for windows is good. Learn the chain of command.

Training consisted of a day-long overview in which all the IT interns learned RSM’s basic systems for accessing client networks and computers. We learned our way around RSM’s ticketing and timekeeping software as well as applications for password management and device management.